Paul Dunn: How To Give Your Business A Push By "Wow" Customer Service

By Mary Tucker Have you ever had to deal with a supplier or service provider whom you had to severely redress for their miserable service, only to desire to congratulate them afterward? I had this experience once with the carrier I use for my frequent abroad travels. What altered my impression was nothing in the manner the business flew their airplanes, or the people behind the counters, the